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Fitur HELM (Reseller)

Reseller Features
Resellers have complete control of their users' systems. Below is a list of features and functions all resellers have. Helm can support multiple reseller, though each have the same view of how the system has been setup by the administrator.

Manage All Users
At the reseller level you can drill down into any customer's account right through to their individual domain’s components, such as email accounts. Resellers are given access to all of the features and functions of the customer level. This gives you a lot of flexibility in the way you manage your customers.

Manage All Domains
As a reseller you can view, edit and remove domains and domain registrations for your customers. Further functions that can be performed for a domain, please view the 'Customer's Functions & Features'.

Customer Plan Management
Resellers can create plans for customers to purchase within their own control panels. Plans can be created to cover certain groups of features that you wish to offer, for example, at different price ranges. Alternatively, the customer plans can be individually tailored to the individual customer's needs. This allows you a large amount of flexibility to make Helm work with your business in the way that you want it to.

Billing
Helm has an extensive billing system. Resellers can set up billing for their users and draw sales reports. They can view outstanding customer invoices, amend the amount of tax charged to users, create custom invoices to send to users (and specify delivery settings), and create payment receipts that get sent automatically once a customer makes a payment. They can also set up payment gateways for customers to allow quick and easy payments, and also generate payment reminders for late-payers. Resellers can also make payments to their Helm administrator using the payment system.

Personalization
You can include your own custom HTML headers and footers for your customers. Helm will even allow you to provide custom links that will appear on the customer's side bar to go to any location you like such as helpdesks, forums or contact pages. This means that you can change the look and feel of Helm to fit more in line with your own website branding, whilst losing none of Helm’s functionality.

Messaging
Helm has an internal messaging system. Messaging is a smart way of keeping customers up to date with the latest information. System information messages can also sent to the messaging service to inform the administrator or other users of any problems.

Welcome Message
Helm gives resellers the ability to set up a welcome message for their users, which will get sent to them automatically once a user signs up for an account. This message can be customized to include different account details, and also allows the reseller to copy themselves in on the mail for their records. Welcome messages give your users a friendly introduction to your company, as well as providing necessary information – all of which is fully automated.

Signup Script Generator
With Helm, you can generate simple signup script form code which you can then take, customize, and use on your own website. This makes it much easier for your users to signup for an account from a website. You can also point them to success and failure pages that you can create yourself.

Custom DNS Zones
Helm lets you configure custom global DNS zone records that will be added to all domains set up under an account. This means that you don’t have to add DNS entries in every domain for services that you offer (such as statistics and access to Helm).

Statistics
Keep an eye on web site traffic generated by the domains set up in your control panel, via at-a-glance charts which cover 24 hour and 30-day periods.

Reporting
Helm lets you generate reports for customer and domain bandwidth usage over specified periods. This expands on the basic statistics that cover two default time periods.

Extra Feature Notification
You can set Helm to e-mail your users when they purchase a custom extra feature from one of your hosting plans. As with Welcome Messages, you can also copy the mail to yourself for your records.

Purchase Extra Features
If your administrator offers them, you can purchase extra features to add on to your plan, and sell on to users. These can range from extra bandwidth and extra domains to more POP3 accounts. Your plan is therefore extremely flexible in terms of what can be added and offered, and has almost unlimited scope for future additions.

Who's On
At the click of a button, Helm will let you see who is currently logged onto your control panel. It gives details of what section they are viewing in the panel, the date and time they logged on, how long they have been logged in, and what their IP address is."

Manage Your Details
Helm lets you amend your personal and company details at the click of a button. Change your email address in one place, and all of your Welcome Messages and other notifications will use it without the need for changing the address in multiple places.